So are you just like another recruitment agency?

Definitely not! To us, agency is all about transient staff coming and going and calling up to “see if there’s work for me today.” All of our staff work directly for us (we don’t employ sub-contractors) and because we provide services for our own clients as well as for other organisations, we are able to offer our staff regular work. This means greater job security for our staff, and better, more consistent services for our clients who can enjoy having the same staff member more often.

I’m on a government-funded package with another provider bu I’m not happy with the service I’m receiving. Can I swap to Platinum Healthcare?

Yes and no. Platinum Healthcare are unable to take on the package itself, however as we provide services for a lot of other providers, and possibly the provider you’re currently with, so they may be happy to have us to provide the service on their behalf. The package would stay with your existing provider and assuming they’re happy to use our organisation to provide your service(s), we’ll simply invoice them for the services we provide for you. Further, as of 1 July 2013 all new Home Care Packages must be delivered on a “Consumer Directed Care” (CDC) basis. Basically, this means that you can be more involved through making choices about the types of care and services you access and the delivery of those services, including who will deliver the services and when.

What if I’m not happy with the services I’m receiving from Platinum Healthcare or I’d like to provide feedback regarding my experience with your company?

We take all feedback seriously, positive and negative. If you have any feedback you’d like to provide, please contact us for a confidential discussion. We assure you we’ll do our best to ensure that any concerns are addressed and provide feedback regarding rectifying a situation or addressing any concerns as quickly as possible.

Can I have the same staff member every time?

As often as is possible, we strive to ensure the same staff member provides the services on a regular basis, rather than having lots of different people coming in and out of your home. Unfortunately, this isn’t always possible due to staff commitments, however if anything about your service changes (i.e. staff member attending, time) for any reason, we’ll certainly contact you ASAP to advise you of this.